Support

The address has to match your unit’s roster: your own, a parent account, or a family link. Ask a leader to check your roster entry.

Look in spam for a message from skynet@what2pack.org. You can ask for a new link from the sign-in screen; each link works for 24 hours.

On the sign-in screen, tap the leader sign-in and use the username and password you log in to the website with.

Install Trailsign first, then scan the code again. If the app is installed and this page still opens, use the Open the app button on the page.

Home lists every trip for your units; tap one to open it. Inside a trip, “‹ Home” takes you back. Trips you’ve opened stay on the phone, so switching is quick and works offline.

In a troop, any Scout and the leaders can plan menus, duty rosters and grocery lists. Sign in with the email that reaches your Scout (a parent account or family link works). Pack plans stay with the pack’s leaders, and tents and announcements are for leaders. Planning changes need a connection.

Meeting attendance, advancement sign-offs, gear check-ins and grocery check-offs wait on the phone and send when you’re back in range. Menus, duties, tents, rides and announcements need a connection, so the app tells you instead of saving.

Download the trip’s map before you lose signal: open the trip and tap Download offline map on Trip Readiness, ideally on Wi-Fi.

Link your Kroger account once on the website (open any shopping list and choose Send to Kroger). After that, Send to Kroger works from the app.

Pull down to refresh while you have signal. Rosters, schedules, menus and rides come from the website, so a leader can fix them there and the app picks it up.

Tap Sign out on Home, or Log out from the person icon on a trip. Signing out ends this phone’s sign-in on the website too. Deleting the app removes everything it kept.

Use the reset link on the log-in page. The email comes from skynet@what2pack.org.